Who we are

Our website address is: https://robsale.com.

Data controller / contact: Rob Sale — Email: info@robsale.com — Phone: +1 347 3008140. If you have questions about this policy or your personal data, contact us at this address.

Information we collect

We collect information you provide directly (for example, when you place an order, register an account, contact support, subscribe to our newsletter, or leave a comment) and information automatically collected about your device and interactions with the site.

• Personal details: name, email address, billing and shipping address, phone number.
• Order & payment data: order items, order number, payment transaction identifiers (we do not store full card data — card handling is performed by our payment processors).
• Comments & messages: the text you submit in comments or contact forms, and the metadata you include.
• Device & usage data: IP address, browser user agent, device identifiers, pages visited, referrer, and analytics data.
• Cookies & tracking: cookies and similar technologies (see Cookies section below).

Comments

When visitors leave comments on the site we collect the information shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string (hash) of your email address may be provided to the Gravatar service to check for a profile image — read Gravatar’s privacy policy here: https://automattic.com/privacy/.

After approval of your comment, your profile picture may be visible to the public next to your comment.

Media

If you upload images to the website, avoid embedding location data (EXIF GPS) in the images. Visitors to the website can download and extract any location data from images on the website.

Cookies

We use cookies and similar technologies to provide core site functionality, remember your preferences, and to improve and personalize your experience. Cookies also help secure the site and support analytics & advertising services.

Examples:

• If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies for one year so you do not have to fill them in again.
• When you visit our login page we set a temporary cookie to determine if your browser accepts cookies; when you log in we set cookies to save your login info and screen options (login cookies last two days; "Remember Me" persists for two weeks).

You may adjust or block cookies via your browser settings, but parts of the site may not work correctly if cookies are disabled.

Embedded content from other websites

Articles or product pages may include embedded content (e.g., videos, images, social embeds). Embedded content behaves like visiting the other website: those third-party sites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that content if you have an account and are logged in to that service.

How we use your information

We use collected information to:

• Process and fulfill orders (including shipping, refunds, and order confirmations).
• Communicate about orders, products, promotions, and account requests.
• Maintain, secure and improve our website and services; detect and prevent fraud.
• Comply with legal obligations and resolve disputes.
• Provide aggregated analytics and product performance reports.

Who we share your data with

We share information with service providers who perform services on our behalf, for example:

• Payment processors: to process payments and prevent fraud (we do not store full card numbers on our servers).
• Shipping & logistics partners: to deliver orders (they receive name, shipping address, and tracking details).
• Analytics & advertising services: to measure site performance and to show relevant ads (you can opt out using cookie controls and ad-platform opt-outs).
• Support & CRM providers: to manage customer contacts and support tickets.

If you request a password reset, your IP address will be included in the reset email to help detect abuse.

Where your data is sent

Your data may be transferred and stored on servers located outside your country. Where applicable, we use industry-standard safeguards (such as contractual protections) for cross-border transfers.

Visitor comments and form submissions may be checked through automated spam detection services.

Third-party services & analytics

We may use third-party services such as Google Analytics, Google Ads, and other advertising and analytics platforms to measure performance and serve relevant ads. These services have their own privacy policies and opt-out options:

• Google Analytics / Google Ads — see Google's privacy policy for details and opt-out tools.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically. For customers, we retain order and account information for as long as is necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

If you are a registered user you can view, update, or delete your account data (note: we may retain certain information as required for legal or security reasons).

Your rights over your data

You have rights under data protection laws (where applicable), including the right to access, correct, export, or erase your personal data. To request your data or deletion, contact us at info@robsale.com. We will respond in accordance with applicable law.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data. However, no system is completely secure; if a breach occurs we will follow applicable laws and notify affected users as required.

Children

Our products and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, contact us and we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Significant changes may be notified via email or a site notice.

Contact us

If you have questions or want to exercise your rights, contact:

Email: info@robsale.com
Phone: +1 347 3008140