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info@robsale.com

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+1 3473008140

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Age Restriction Policy

Overview

What this policy covers

We sell vitamins, oils and herbal products intended for adult use. Some products may be restricted to customers who meet minimum age requirements under applicable laws or by the rules of third-party platforms and payment providers. This page describes those restrictions and how we verify age at purchase or delivery.

Clear rules: Age rules are applied consistently across our site and checkout.
Verification: We may check ID or use third-party age verification for certain items.
Denied sales: We will refuse or cancel orders that don’t meet age requirements.
Contact: Questions? Email info@robsale.com.

Age requirements

Minimum ages by product type
Product type Minimum age Notes
Standard vitamins & supplements None (general use) Follow label dosing; consult healthcare provider for minors.
High-dose formulas (e.g., concentrated extracts) 16+ May require parental consent or professional recommendation.
Products with age-sensitive claims (e.g., hormonal support) 18+ Verification at checkout or on delivery may be required.
External-use botanical concentrates / medicinal oils 18+ Not for pediatric use unless directed by a healthcare professional.

These age thresholds follow industry best practices and may be stricter in some jurisdictions. Where local law requires a higher age, the local law will apply.

How we verify age

Checks we may perform
Government ID check
We may request a copy of a government-issued ID (driver’s license, passport) to verify age for restricted products. ID copies are handled securely and only used for verification.
Third-party age verification
In some cases we use a privacy-focused verification provider which confirms age without storing more data than necessary.
Delivery verification
For items requiring age-at-delivery, carriers will ask for valid ID before handing over the package. If the recipient cannot show ID, the delivery will be refused and returned.

Enforcement & denied sales

What happens if age cannot be verified

If we cannot confirm that a buyer meets the minimum required age, we reserve the right to:

  • Refuse to process an order.
  • Cancel the order and issue a refund if payment has already been taken.
  • Require additional verification before shipment.
  • Refuse delivery at the carrier if the recipient cannot show valid ID on receipt.
When minors may receive products

In cases where a product is allowed for minors with parental consent (for example certain lower-dose formulas), we will require either:

  • A signed parental consent form and parent/guardian ID verification; or
  • A written prescription or recommendation from a licensed healthcare professional.

We do not accept age claims without supporting verification for restricted products.

Refunds & appeals

If your order is cancelled

If we cancel an order due to age verification failure you will receive a full refund to the original payment method. If you believe a verification decision was made in error, contact info@robsale.com with supporting documentation and we will review the decision promptly.